Great Ormond Street Hospital

Delivery and Returns

Post and packaging fees

Standard UK delivery £3.95

Your order should arrive within 14 days where product is in stock, but please allow 28 days for delivery at peak times.

For international delivery including Ireland, the Islands and Highlands, please call 0844 858 9324 (calls are charged at 7 pence per minute)

Christmas Delivery 

Order before 5pm Friday 14th December for standard delivery

Order before 1pm Wednesday 19th December for 48 hour delivery

Order before 1pm Thursday 20th December for 24 hour delivery


If you are not satisfied with your order, please contact us within 14 days of receipt and we will offer a replacement or refund. This does not affect your statutory rights. 

If you have a question about an existing order, or any other customer service enquiry, please call 01233 214464.  Calls to this number are charged at standard landline rate.

Ordering from outside the UK?

If you are located outside of the UK or within the highlands and islands, then please call our customer service team to place your order on 0844 858 9324 (calls are charged at 7 pence per minute)