Great Ormond Street Hospital

Delivery and Returns

Post and packaging fees

Standard UK delivery £3.95 (last postage date to guarantee delivery before Christmas day is 10th December)

Your order should arrive within 14 days where product is in stock, but please allow 28 days for delivery at peak times.

Next day UK delivery is £9.95 and 48 hour delivery is £6.95. Please note that during our annual stock take (22nd and 29th of March 2019) Next day and 48 hour delivery is not available. 

For international delivery including Ireland, the Islands and Highlands, please call 0844 858 9324 (calls are charged at 7 pence per minute)


If you are not satisfied with your order, please contact us within 14 days of receipt and we will offer a replacement or refund. This does not affect your statutory rights. 

If you have a question about an existing order, or any other customer service enquiry, please call 01233 214464.  Calls to this number are charged at standard landline rate.

Ordering from outside the UK?

If you are located outside of the UK or within the highlands and islands, then please call our customer service team to place your order on 0844 858 9324 (calls are charged at 7 pence per minute)