FAQ's
Patient, family and staff support
A percentage of your shop could fund support services like in-hospital play specialists to help children process their experiences and prepare for treatment, music therapy, and a spirit-lifting arts and entertainment programme.
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Our research
We believe that every child deserves a breakthrough. Whether it’s a new treatment for an incurable disease, a faster way to diagnose a condition, or a way to minimise the side effects of treatment, we will continue to fund research that helps more children thrive into adulthood.
But we can’t do it without you.
Learn more
Cutting-edge medical equipment and technology
With the help of our supporters, we give seriously ill children the best chance, and the best childhoods, possible. This includes funding vital, cutting-edge equipment so the clinical and research teams at GOSH can deliver better care to their patients.
Learn more
Rebuilding and refurbishment
With the help of our supporters, we fund the building and refurbishment of child-focused facilities. This helps the medical teams at GOSH save even more young lives – and to help kids, be kids.
Learn moreFrequently asked questions
Product
After product costs are deducted, all profits from the GOSH Shop go to Great Ormond Street Hospital Children’s Charity (GOSH Charity) to support the life-changing work of Great Ormond Street Hospital. You can check the impact of your purchase by checking the details on the individual product pages.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It's not possible to add gift aid to product purchases, but if you’re a UK a taxpayer, you can gift aid your top up donation at no extra cost to you. Adding Gift Aid to your donation allows GOSHCC to reclaim 25p for every £1 donated (25% of the value of your donation) from HMRC.
E-cards are currently unavailable on the shop but we’re hoping to re-launch them for 2024. Sign up to our mailing list for news and further updates.
Shipping and Delivery
Standard UK delivery is £3.95 or free for orders over £45.
Next Day UK delivery is £6.95. Please order before 12pm to guarantee.
Standard UK Orders will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email. If you need it faster, we offer a next day delivery service for orders made before 12pm.
Our standard delivery service usually goes through 2nd class Royal Mail. Next day services are usually delivered by Hermes.
Not currently. If you’re living outside of the UK, you can still support Great Ormond Street Children’s Charity and the GOSH Shop by leaving a donation.
Payment
We accept Visa, Visa Debit, Visa Electron, Mastercard, Maestro, Apple Pay and Google Pay.
Regretfully, the GOSH Shop can no longer accept cheques. This is due to new restrictions on our ordering system that won’t allow us to process your payment.
Data
We (Great Ormond Street Hospital Children's Charity and its trading subsidiary Great Ormond Street International Promotions Limited) will always treat your personal details with the utmost care and will never sell or swap with other organisations for their marketing purposes. We will keep your data safe and private, holding the information you provide for communication, marketing, analysis and administrative purposes.
We will send you postal information based on our legitimate interest to communicate with you, but rest assured you can stop receiving this, or change any of your preferences at any time by contacting us at 40 Bernard Street, London, WC1N 1LE, telephone 0203 841 3131 or supporter.care@gosh.org.
You can read the charity's full privacy statement here.
Your feedback
If you'd like to review a particular item, just visit the product page and leave a review. If you'd like to get in touch with somebody, please use the contact details below.
Yes! We always welcome feedback, please email any comments to the goshshop@linney.com
Further Questions
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible. You can check our terms and conditions for up to date call charges and
always quote your order ID
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